Performance Measurement Analysis and the use of Balanced ScoreCards align to help evaluate, track, and manage the effectiveness of an organization and ensure alignment of divisional goals with the short and long term goals of the organization as a whole.

• Performance Measurement enables the effective and efficient discovery of problem areas, development of strategies, and measurement of strategic effectiveness within an organization by the identification and use of results-oriented, quantitative metrics. Through communication, integration, and alignment with defined objectives, Performance Measurement can help employees realize the value of their contributions to the organizations goals.
• Balanced ScoreCards evaluate performance from four basic perspectives, Customer, Financial, Internal Processes and Learning and Growth. By utilizing Key Performance Indicators (KPIs) to reflect the performance of the organization at a variety of levels, the Balanced ScoreCard allows organizations to better understand, communicate and improve on organizational performance.

This class combines the two topics, providing information on the key methodologies needed to design and develop metrics and implement an effective analysis program.

Who Should Attend? Government and Commercial managers, who are interested in gaining a greater understanding of performance metrics as a tool for understanding organizational performance and are also interested in learning more about using Balanced ScoreCards to manage performance.